The research represents views of industry leaders from within marketing, sales and product distribution. Responses were made on a strictly anonymous basis and views were sought from a cross-section of financial services institutions including over 20 high street banks and building societies.

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Key Findings

90% thought today's economic climate would be a catalyst for change in mortgage distribution
75% thought that supermarkets would become a major mortgage distribution channel
90% thought branch networks would increase in 2010 and beyond
80% thought that mortgage distribution through IFAs would increase
Mortgage servicing:
- 45% expect to use significantly more email;
- 44% expected to use more, or significantly more, internet messaging.
- Only 20% expected to use more face to face
100% thought there would be a greater need for consumers to receive advice with fewer mortgage products from fewer lenders
85% thought the way in which Advisers are remunerated will change
- Of the above 85%, a very surprising 24% thought proc fees would increase
63% thought the mortgage industry has ignored potential implications of the RDR
- 84% thought the RDR should include mortgages
85% thought mortgages would be included in the post RDR
75% thought mortgage advice processes will increasingly focus on holistic advice
- 85% of these thought more sophisticated point of sale technology would be required

For more information please contact:
Andrew Levers N4 Solutions 01285 852200	Vaughan Andrewartha Votive Communications 020 7353 9277

About N4 Solutions - an Experian company

N4 Solutions (N4) is one of the UK's leading providers of multi-channel point-of sale distribution and application processing technology for mortgages and wealth management.

The company's mortgage sales and origination platform provides a comprehensive and highly configurable solution for automating the mortgage process from initial contact through to completion.

The platform leverages N4's vertical market knowledge with Experian's market-leading expertise and products in application processing, decision analytics and retention which enable organisations to make key business decisions about targeting, acquiring and retaining profitable customers.

N4 has an enviable track record of successful project delivery with clients including major banks, building societies and adviser networks.

About Experian

Experian is a global leader in providing information, analytical and marketing services to organisations and consumers to help manage the risk and reward of commercial and financial decisions.

Combining its unique information tools and deep understanding of individuals, markets and economies, Experian partners with organisations around the world to establish and strengthen customer relationships and provide their businesses with competitive advantage.

For consumers, Experian delivers critical information that enables them to make financial and purchasing decisions with greater control and confidence. Clients include organisations from financial services, retail and catalogue, telecommunications, utilities, media, insurance, automotive, leisure, e-commerce, manufacturing, property and government sectors.

Experian plc is listed on the London Stock Exchange (EXPN) and is a constituent of the FTSE 100 index. Experian has corporate headquarters in Dublin, Ireland and has operational headquarters in Costa Mesa, California and Nottingham, UK. The Group employs approximately 15,500 people in 38 countries worldwide, supporting clients in over 65 countries around the world. Continuing sales for the year ended 31 March 2008 were $4,059m (£2,020m / €2,858m).

For more information, visit www.experianplc.com.

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