Stroud & Swindon Implement Multi-Channel Point Of Sale
Stroud and Swindon has begun a company wide multi-channel implementation of a
point-of-sale mortgage system in order to increase the speed and efficiency of
its decisioning for customers and brokers.
N4 Solutions, an Experian® company, has been appointed to undertake the
implementation, which will cover call centre, branch, and Internet channels. The
implementation will also extend to Stroud & Swindon's recently announced new
intermediary lender, called In The Loop (ITL) Mortgages.
At the heart of the new technology are key decisioning tools and capabilities which
will speed up and automate much of the mortgage application process and make it more
efficient and more dynamic.
By automating processes and implementing straight-through-processing from point-of-sale,
mortgage applicants and brokers will receive faster decisions, spend less time keying in
data and will also benefit from reduced paperwork. These business benefits will be made
possible by the integration of the latest customer identification, decisioning and fraud
prevention tools and software from N4 Solutions.
Keith Henley, senior manager of Business & Information Systems, Stroud & Swindon Building
Society, commented; "The new point of sale system aims to speed up the application process
for Stroud and Swindon customers. This investment in technology further supports our
commitment to innovation and improving the whole customer buying experience."
Gary Muchmore, sales director, N4 Solutions, said: "Point-of-sale technology is
revolutionising the way mortgages are sold and the protection that it offers consumers,
brokers and lenders alike. Stroud and Swindon has demonstrated its total commitment to
raising the standards of the mortgage industry by implementing an efficient sales process
that will improve the customer experience."
For more information please contact:
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Andrew Levers
N4 Solutions
01285 852200
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Vaughan Andrewartha
Votive Communications
020 7353 9277
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About N4 Solutions - an Experian company
N4 Solutions (N4) is one of the UK's leading providers of multi-channel point-of sale
distribution and application processing technology for mortgages and wealth management.
The company's mortgage sales and origination platform provides a comprehensive and
highly configurable solution for automating the mortgage process from initial contact
through to completion.
The platform leverages N4's vertical market knowledge with Experian's market-leading
expertise and products in application processing, decision analytics and retention which
enable organisations to make key business decisions about targeting, acquiring and
retaining profitable customers.
N4 has an enviable track record of successful project delivery with clients including
major banks, building societies and adviser networks.
About Experian
Experian is a global leader in providing information, analytical and marketing services
to organisations and consumers to help manage the risk and reward of commercial and
financial decisions.
Combining its unique information tools and deep understanding of individuals, markets
and economies, Experian partners with organisations around the world to establish and
strengthen customer relationships and provide their businesses with competitive advantage.
For consumers, Experian delivers critical information that enables them to make financial
and purchasing decisions with greater control and confidence. Clients include organisations
from financial services, retail and catalogue, telecommunications, utilities, media,
insurance, automotive, leisure, e-commerce, manufacturing, property and government sectors.
Experian plc is listed on the London Stock Exchange (EXPN) and is a constituent of the
FTSE 100 index. Experian has corporate headquarters in Dublin, Ireland and has
operational headquarters in Costa Mesa, California and Nottingham, UK. The Group
employs approximately 15,500 people in 38 countries worldwide, supporting clients in
over 65 countries around the world. Continuing sales for the year ended 31 March 2008
were $4,059m (£2,020m / €2,858m).
For more information, visit
www.experianplc.com.
About Stroud & Swindon Building Society
Established in 1850, Stroud & Swindon is the 15th largest building society in the UK with assets
in excess of £3.2 billion. With a Head Office in Stroud, Gloucestershire, it operates through a
network of 22 branches and 20 agencies situated throughout the South West complemented by a
Customer Contact Centre in Gloucester and website
www.stroudandswindon.co.uk.
